1. Signing in: web and mobile
To sign in to BlockFi, visit the official site and click the Log In button (top-right). On mobile, open the BlockFi app and tap Sign In. You'll be prompted to enter your registered email address and password.
Typical flow:
- Enter email address
- Enter password
- Complete Two-Factor Authentication (if enabled)
Tip: Always confirm you are on the legitimate BlockFi domain before entering credentials. Bookmark the login page to avoid phishing links.
2. Two‑factor authentication (2FA)
BlockFi supports TOTP apps (Google Authenticator, Authy) and may offer SMS-based codes. Enabling 2FA significantly reduces the risk of unauthorized access.
If you have an authenticator app, open it and enter the 6-digit code shown. Codes refresh every 30 seconds — enter the current code promptly.
3. Common login issues & quick fixes
Problems you may encounter:
- Forgot password: Use the Forgot Password link to request a reset email.
- 2FA code not working: Ensure your device clock is synced; for TOTP apps a drifted clock can cause incorrect codes.
- Account locked: Multiple failed attempts can temporarily lock access — wait the cooldown or follow account recovery steps.
4. Account recovery: step-by-step
If you cannot log in, follow these steps:
- Click Forgot Password on the login page and follow the reset link sent to your email.
- If you’ve lost your 2FA device, check whether you stored backup codes when you first set up 2FA; use them to sign in.
- If you lack backups and cannot access your authenticator, contact BlockFi support and be prepared to verify identity (ID, transaction history, account creation details).
Security reminder: BlockFi will never ask for your full password in support messages. Only share documents via secure channels recommended by support.
5. Strengthen your login security
- Use a strong, unique password and a password manager.
- Enable 2FA and keep backup codes in a safe place.
- Turn on email alerts and monitor account activity.
- Avoid public Wi‑Fi when accessing your account; use a VPN if necessary.
6. Troubleshooting checklist
Quick checklist when login fails:
- Confirm email spelling and case.
- Reset password via the official site.
- Sync your authenticator app’s clock (if using TOTP).
- Clear browser cache or try an incognito/private window.
- Try the BlockFi mobile app if web fails, or vice versa.